Why is there a puddle of water in the middle of the road during this heat wave??

For the past 5 days or so, there as been a puddle in the middle of the four lane road that runs in front of my apartment complex. After telling my mom about it, she tells me to call DOTD. So today I finally work up the courage to call. (I hate calling these types of places because they are usually moody, rude, and very unhelpful... but then I thought about Grey's Anatomy this past week with the sink hole in the middle of the road it helped to summon the courage. haha)
I pick up the phone and dial the 800 number listed on DOTD's website. Once I finally get to the customer service desk and explain the situation they tell me "Please hang up and call this number for Public Works" So I call Public Works and explain everything again. They in turn tell me "Please hang up and call this number." (Public Works only gave a number, no department name.) I then call the department with no name who tells me to call the water company. I hang up again and call the water company. This is when I realize that the only way to talk to someone at the water company without having an account number (which we don't have because the apartment complex pays for the water) is to use the emergency option. I hate the thought of using the emergency option knowing this is not an emergency, but they left me no choice. Luckily, the lady I reached at the emergency line was very nice and understand. She transferred me to Operations where I got to speak with a man who pretty much laughed at me for calling in a possible water leak in the middle of the road.
Makes me wonder why I even bother... Maybe HIM was right when he said "why is it your job to call?" :(